CHARINA DOROTHY

SUMMARY

Salesforce professional with 4 years in education and 6 years in small business administration. Exceptionally skilled at written/oral communication, gathering requirements, & problem solving.

CERTIFICATIONS

  • Salesforce Certified Administrator

PROFESSIONAL EXPERIENCE

Salesforce Administrator, Talent Stacker, Career Development Program 

October 2022 – Present

  • Create end user training materials to ensure understanding & adoption of customizations.

  • Conduct client sessions, gather & prioritize requirements, create solution documentation. 

  • Customize the User Interface using Lightning Layouts and Page Layouts.

  • Configure automations including email templates & flows to solution for business needs.

Public Speaking Coach & Theatre Director, Hermantown High School, Hermantown, MN 

November 2018 – Present

  • Educate 40+ students/year to improve speaking & interpersonal communication skills.

  • Conduct weekly meetings with students and faculty to track student progress and success.

  • Supervise behavior and ensure student safety during competitive events.

Account Executive, Pro Print, Superior, WI
November 2018 - April 2020

  • Served as store manager, in charge of daily operations and all customer interactions.

  • Established systems, policies, procedures, and productivity standards. 

  • Managed over 50 ongoing accounts, processed orders, maintained customer relationships.

Creative Consultant, Lineage Entertainment Group, Los Angeles, CA
September 2014 - November 2018

  • Composed and recorded music for over 10 short films and pilot presentations.

  • Organized donation drives to support charities aligned with the company’s mission.

Executive Assistant, The Showroom Pasadena, Pasadena, CA
January 2014 - September 2016

  • Ensured confidentiality of owner, high-profile customers, and sensitive documents.

  • Maintained owner’s appointment schedule, office supplies/inventory, and home supplies.

  • Cultivated friendly relationships with customers and consignors.

Operations Manager, Jagger Edge, Pasadena, CA
August 2012 - August 2014

  • Built and updated a WordPress website.

  • Maintained staff by recruiting, hiring, orienting, and training 5+ new employees. 

  • Corresponded with customers and accounts, while facilitating daily office operations.

EDUCATION

  • Lake Superior College, Associate of Arts